FAQs
Welcome to Dirty Sultan! Here are some frequently asked questions to help you get the most out of your visit. For more detailed information, feel free to contact us directly at bookings@dirtysultan.com.
BOOKINGS
All dining reservations and booth bookings are now all made through our bookings tab.
Minimum Spends vary based on the type of booth booking you have chosen.
The 'Pay Now' Deposit which confirms your booking, will contribute to your total minimum spend.
The 'Pay Later' Balance will be charged in 1x eftpos transaction when you arrive.
Your 'Pay Now' Deposit + 'Pay Later' Balance will then become a tab for you & your group to spend on food, drinks & shisha
OR
Prepayment Booth Bookings are also dependent on the type of booth booking you have chosen.
'Pay Now' only - your total paid deposit upon booking, will become a tab for you to use on the day. The tab can be redeemed on food, drinks and shisha.
If no one arrives within 30 minutes of the start time, the booked space is no longer guaranteed and may be cancelled, and any deposits paid may be charged as cancellation fees.
If you are late please be mindful we do not have a phone number and do not ask you to contact the venue, because contacting the venue will not change the procedure outlined above.You are welcome to bring additional guests but we do not guarantee seating for any number higher than what is recommended for your booked space. If you bring additional guests that do not fit in the booked space, they may need to stand. But as always, our friendly team will do their best to accommodate your needs.
We always endeavour to get our booth booking guests inside the venue first, and we can do this for the recommended number of guests that are assigned to your booked space.
If you have additional guests coming more than 30 minutes later, they may need to line up to enter the venue.
We do accept pre-orders of food over $300. For smaller orders we ask that you please order a-la-carte on the day, and we assure you our food service is quick enough to render pre-ordering unnecessary.
Bar tabs and drinks packages can be arranged in advance with our bookings team, but we do not accept pre-orders of drinks.Guests are more than welcome to have some decorations as long as they remain inside the booked area and are able to be quickly set up and packed down (as there may be other bookings before and after yours in the same space). Items can not be on the ground impacting walkways in the venue. We do not guarantee any time before a booking for decoration set-up.
For example, balloons and small decorations inside a booth are permitted, but large items such as balloon garlands and A-frame welcome signs are not permitted.
If you are unsure please contact the bookings team at bookings@dirtysultan.comShould you need to reschedule your booth booking, this can be done without requiring a new deposit if Dirty Sultan is notified (with a new date provided) more than 10 days before the booked date.
If you wish to reschedule within 10 days of the booked date, then this will be deemed a cancellation and the deposit paid will be charged as a cancellation fee.
This can only be permitted once and deposit refunds are not able to be refunded after a booking has already been rescheduled.Should you need to cancel your booking, please contact bookings@dirtysultan.com
Deposits can be refunded (less transaction fees incurred) if more than 30 days of notice is given. If the booking is cancelled within 30 days of the booking, then the deposits will be charged as cancellation fees.
Please see the COVID section of the FAQ for information about cancellations due to COVID.
GENERAL
Yes entry is always free unless a special event is scheduled. On standard Fridays, Saturdays and Sundays, entry is free. If you wish to check if there is a special event on a specific date, please visit our Events Page.
No you don't, but we definitely recommend it to avoid any disappointment!
Walk-ins are welcome, but we recommend making a dining reservation or booth booking through our Bookings pageWe apologise but we do not have a phone number for receiving calls as our dining reservations and booth bookings are made through our website. If you have a question that is not answered here, you are welcome to email bookings@dirtysultan.com and our team will assist you.
We always endeavour not to generalise or discriminate with our dress code, and we ask that our guests dress 'smart casual' when coming to the venue.
T-shirts, shorts and hats are permitted, but the following items are not; hoodies, singlets, thongs, costumes, novelty wear and sporting jerseys.
The restrictions on dress may be relaxed or made stricter by Dirty Sultan management and security at any time.Face or head tattoos are not permitted, and any individuals with gang-related tattoos cannot legally enter the premises. Neck tattoos may be permitted if consent from Dirty Sultan management or security is given.
We do not wish to generalise with our rules, and if you believe your tattoo should be permitted you are welcome to contact us via email (bookings@dirtysultan.com) or Instagram with a photo for management to review.We apologise but these can not legally be displayed publicly. Please contact our team directly at bookings@dirtysultan.com to obtain a full copy of our drinks menu with pricing.
We apologise we do not have any on-site parking but we have both Cornerstone and Secure Parking car parks close by, and there is also ample street parking on Constance St and Bridge St.
At Dirty Sultan there is no surcharge for weekends, but a surcharge of 15% does apply to all transactions on public holidays.
We apologise but we can not admit minors in Dirty Sultan at any time while it is open to the public. This unfortunately includes babies and small children, and applies to both booth bookings and dining reservations.
Minors are permitted in private functions in The Rose Room and private functions when booking the entire Dirty Sultan rooftop. Please be aware rooftop booth bookings are not considered private functions.If you wish to bring a cake, you are welcome to do so! Cakes are to be given to staff on arrival and stored in our kitchen and can be brought out for celebrations. The cake is then plated by the chef and served by our staff. The cakeage fee for this is $3 per plate.
If you wish to bring other outside food for consumption inside the venue (eg. cupcakes, desserts, other baked goods) we apologise but this is not permitted. We ask that you instead consider ordering items from our dessert menu.Our food menu details what dietaries can be accommodated, by outlining the default dietaries and what items are modifiable. Please ensure our staff and bookings team are aware of dietaries so that they can notify the guests what items are safe and what should be avoided.
Please note that the gluten free items on our menu are safe for gluten intolerant guests, but we cannot guarantee safety for highly-sensitive coeliacs due to the constraints of the small rooftop kitchen.Yes it is! We do not cook with pork or alcohol and our meat suppliers are Halal certified.
Food and table service are available until 10pm, although this may differ on some Thursdays and Sundays.
For our 10pm-2am booth bookings, table service is not available but VIP bottle service is. Please see the bottle service section of the FAQ for more information.
VIP bottle service is always available to those with seating or a booth booking, and each purchase of a bottle of spirits comes with a sparkler, 3 bottomless mixers and a VIP waitress to serve the drinks at your area.
Pricing can not legally be displayed online, but you can contact bookings@dirtysultan.com to request a copy of the drinks menu with pricing.
SHISHA
Shisha bookings must be made inside the venue, on the day, with the venue staff.
This is because our shisha lounge is only a small part of the venue, and is designed for groups who are already inside the venue. Our shisha lounge is not designed for people coming to the venue only for shisha.
We recommend booking a booth or making a dining reservation to have guaranteed seating in the venue, and then booking in your shisha session when you arrive.Unfortunately is is illegal in QLD for us to share the shisha pricing publicly, so we must ask that you contact our friendly team either via Instagram (@dirtysultan) or via email (at bookings@dirtysultan.com) and they will share this information privately with you.
Our typical booking period is 45 minutes although longer bookings are possible.
The shisha is available within our private dedicated Shisha Lounge upstairs on the Dirty Sultan Rooftop.
Unfortunately due to QLD smoking laws, our Shisha is only permitted inside the dedicated Shisha Lounge and is not available in the rest of the venue where food and drinks are consumed. We are required by law to keep these in separate areas.
We apologise but due to QLD smoking laws we are not able to allow food or drinks inside our Shisha Lounge. The rooftop Shisha Lounge is only for shisha.
ACCOM.
Dirty Sultan is not a hotel but is on the rooftop of The Constance Hotel. Please note The Constance Hotel is a separate business and not related to Dirty Sultan and it's associated venues.
To receive 15% off the best available rates at The Constance, enter promo code DIRTYS when placing your online booking
Location
14-18 Constance St,
Fortitude Valley QLD 4006